1. If You Are Not Satisfied with Our Product

First, please let us know by contacting us at:

                                              info@satoenvn.com

We are always ready to listen to your feedback and assist you.

2. Refund Policy:

At Satoen, we are dedicated to providing high-quality matcha and ensuring your satisfaction with every order. If you are not completely satisfied with your purchase, you may request a refund within 7 days from the date you received the product.

To qualify for a refund, the product must remain unopened, in its original packaging,

and undamaged. Please note that we do not accept returns for any opened or used products.

After we receive the returned product and conduct an inspection, we will process the refund to your account within 7-10 business days.

3. Exchange Policy:

In the event that you receive an incorrect or defective product, you are eligible to request an exchange within 7 days of receipt.

To initiate the exchange process, please contact our customer service team. You may be required to provide images of the defective or incorrect product for our review.

4. Return and Exchange Process
To request a refund or exchange, please email us at:

                                                                    info@satoenvn.com

with your order details and the reason for the return or exchange.

Once your request is confirmed, you will receive instructions on how to return the product. Please note that the return shipping cost of $5 USD will be the responsibility of the customer.

5. Important Notes:

We do not accept returns or exchanges for products that are expired or nearing their expiration date.

This policy is subject to change without prior notice. For the most up-to-date information, please check our website.

If you have any questions regarding our refund and return policies, please feel free to reach out for further assistance.